Privacy Policy
Last Updated: April 29, 2026
Matrix Detailing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or contact us for services.
Information We Collect
We may collect basic personal information when you contact us or request a service, including:
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Name
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Phone number
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Email address
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Vehicle or service-related details
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Appointment or booking information
We only collect the information necessary to provide our services — nothing more.
How We Use Your Information
Your information is used to:
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Respond to inquiries
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Schedule and manage appointments
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Communicate about services or requests
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Improve the overall customer experience
We do not use your information for unnecessary marketing or unrelated purposes.
Third-Party Services
We may use third-party tools or platforms to help operate our business, including booking systems, scheduling software, or communication services.
These providers may process limited personal information on our behalf, but only for the purpose of delivering services. They are not permitted to use your information for their own purposes.
We are not responsible for the privacy practices of third-party platforms, and their use is subject to their own policies.
Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared if required by law or to comply with legal obligations.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no system or method of transmission is completely secure.
Data Retention
We retain your information only for as long as necessary to:
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Provide services
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Maintain basic business records
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Comply with legal obligations
Your Rights
You may request to:
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Access the personal information we have about you
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Correct inaccurate information
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Request deletion of your data (where applicable)
To make a request, please contact us using the information below
Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have any questions about this Privacy Policy or your data:
Call / Text: (236) 362-5279
Email: contact@matrix-detailing.ca