Terms of Service
Last Updated: April 29, 2026
These Terms of Service (“Terms”) govern the use of services provided by Matrix Detailing. By booking a service, contacting us, or using this website, you agree to these Terms.
Services
Matrix Detailing provides mobile vehicle detailing services, including interior detailing, exterior detailing, full detailing, and optional add-on services.
Detailing is a cleaning, restoration, and maintenance service. It is not a repair service. While every effort is made to improve the condition and appearance of the vehicle, results will always depend on the age, condition, and materials of the vehicle.
Booking Deposit
To secure an appointment, a $20 booking deposit may be required.
This deposit is used to reserve time in the schedule and confirm the appointment.
The remaining balance for the service is paid separately and is not collected through the website at the time of booking, unless otherwise stated.
Deposit Refund Policy
Booking deposits are refundable only if the appointment is cancelled or rescheduled with at least 24 hours’ notice. If an appointment is cancelled with less than 24 hours’ notice, the booking deposit is non-refundable.
If a client fails to show up, is unavailable at the agreed appointment time, or does not provide the necessary access to complete the service, the booking deposit is also non-refundable.
Matrix Detailing reserves the right to make exceptions at its sole discretion.
Access Requirements
Clients are responsible for providing:
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Access to the vehicle
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Keys to the vehicle, if required
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Enough space to safely work around the vehicle
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Access to a standard power outlet when required for service
If these requirements are not met at the time of the appointment, the service may be delayed, rescheduled, shortened, or cancelled. In such cases, the booking deposit may be forfeited.
Vehicle Condition and Existing Damage
Clients are responsible for informing Matrix Detailing of any known damage, problem areas, or sensitive surfaces before the service begins.
Matrix Detailing is not responsible for pre-existing damage, including but not limited to:
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Scratches, chips, dents, or paint damage
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Worn, cracked, faded, or damaged trim
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Loose emblems, badges, or exterior parts
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Weak, damaged, or deteriorated interior materials
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Pre-existing stains, discoloration, odors, or fabric wear
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Electrical, mechanical, or cosmetic issues unrelated to detailing
Some defects, stains, odors, oxidation, scratches, or signs of wear may be improved but cannot be fully removed.
No Guarantee of Perfect Results
Detailing results depend on the current condition of the vehicle.
Matrix Detailing does not guarantee that:
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All stains will be removed
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All odors will be eliminated
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All scratches, swirls, or paint defects will disappear
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All pet hair will be fully removed
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Heavily worn or damaged materials will be restored to like-new condition
Services are performed with care and professional attention, but results will vary from vehicle to vehicle.
Service Scope
The scope of work is limited to the services selected and confirmed before the appointment.
Any additional work requested during or after the appointment may require:
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Additional time
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Additional charges
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Rescheduling
Add-on services are not included unless specifically selected or agreed to.
Matrix Detailing does not handle vehicles with mold, mildew, or hazardous biological contamination. These conditions require specialized treatment and may pose health and safety risks. If such conditions are identified, the service will be declined or stopped immediately.
Right to Refuse or Stop Service
Matrix Detailing reserves the right to refuse, reschedule, or stop a service at any time if:
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Conditions are unsafe
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Access requirements are not met
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The vehicle condition is materially different from what was described
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The client requests work outside the agreed scope
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Weather, site conditions, or other external factors prevent safe or proper completion
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The client behaves in a disrespectful, threatening, or inappropriate manner
In these situations, the booking deposit may be retained depending on the circumstances.
Weather and External Conditions
Because services are mobile, appointments may be affected by weather, site access, lighting, and working conditions. Matrix Detailing reserves the right to reschedule appointments when conditions make it unsafe or impractical to complete the service properly.
If Matrix Detailing must reschedule due to weather or other conditions outside the client’s control, the booking deposit will be transferred to the rescheduled appointment.
Payment
Unless otherwise agreed, payment for the detailing service is due upon completion.
Accepted payment methods may be communicated at the time of booking.
The booking deposit is applied only as stated at booking and does not replace the full cost of the service. Failure to complete payment may result in refusal of future service.
Satisfaction and Service Concerns
If a client has a concern about the completed service, they must contact Matrix Detailing within 24 hours of the appointment. Matrix Detailing will be given a reasonable opportunity to review the concern and, where appropriate, address it.
Refunds are not automatically issued based on dissatisfaction alone. Any resolution will be handled at the sole discretion of Matrix Detailing based on the nature of the concern and the service provided.
Limitation of Liability
To the fullest extent permitted by law, Matrix Detailing is not liable for:
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Pre-existing damage
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Hidden or previously repaired damage
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Normal wear and tear revealed during cleaning
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Incomplete correction of stains, odors, hair, scratches, swirls, oxidation, or other defects
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Delays or inability to complete service caused by weather, site conditions,or lack of access
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Indirect, incidental, or consequential damages arising from the use of services
Any liability, if established, will be limited to the amount actually paid by the client for the specific service in question.
Honest Visit
The Honest Visit is a free, no-pressure assessment service intended to provide general, good-faith recommendations about whether a vehicle may benefit from detailing.
It does not create any obligation to purchase services, and it does not guarantee any specific result, quote, or scheduling availability. Matrix Detailing reserves the right to limit, refuse, or discontinue Honest Visit availability at any time.
Website Information
Prices, services, descriptions, and availability shown on the website may be updated or changed at any time without notice.
Website content is provided for general information only and does not create a binding service agreement until a booking is confirmed.
Changes to These Terms
Matrix Detailing may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.
Contact
If you have any questions about Terms of Service or your data:
Call / Text: (236) 362-5279
Email: contact@matrix-detailing.ca